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Troubleshooting

Sometimes, things don't go as planned. Get tips for navigating tech hiccups, resolving billing confusion, and dealing with the unexpected.

Urgent Post-Visit Issue See all 7 articles

  • Why can't I view my messages?
  • What should I do if I have a question or concern about privacy and security?
  • I'm at the pharmacy. Where is my prescription?
  • My prescription isn't correct. How do I get help?
  • How do I transfer my prescription to another pharmacy?
  • I missed taking my antibiotics. What should I do next?
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Contact Information for other Medical Groups See all 3 articles

  • External Imaging Order Form
  • What is ZoomCare's NPI and Tax ID?
  • How do I contact ZoomCare if I'm a medical provider?
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Website & App Issues See all 6 articles

  • I can't get into my account. How do I reset my username or password?
  • Can I delete my ZoomCare Account?
  • I have two accounts with two different email addresses. How can I sync them?
  • I don't see all my records in my timeline. How do I access them?
  • How can I get support for the ZoomCare App on iOS or Android?
  • How can I download your app?
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Also of Interest
South Salem Urgent Care
Urgent Care Overlake
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