There are two ways to obtain your lab results:
1) Look forward to an email from Zix when your results are ready. It contains clear instructions on how to access your results securely through a provided link. If it's not in your inbox, check your spam folder for an email sent from firstname.lastname@example.org.
After receiving the email, your provider will be in touch to help you understand your lab results and provide guidance on next steps.
2) Or, you can review your results securely via your account on zoomcare.com by following these simple steps: a) Login here. b) Select "My Visits" c) Select "Visit Details" for the date your tests were ordered d) Select "Visit Summary" which will open PDF version of your visit sumary e) Within the PDF, scroll down to view your results or search for "Test Results" by clicking CTRL/CMD+F.
Keep in mind that it usually takes 24-72 hours for most lab results to be ready after specimen collection. However, some tests may require a week or more. If you're anticipating results and haven't received them yet, send us a message and we'll look into it ASAP!