If the amount estimated at check out exceeds what your insurance determines you owe, rest assured, we'll promptly refund the difference once we receive the finalized claim from your insurance provider. Typically, insurance claims take approximately 30-45 days to finalize, although this timeframe may vary depending on the insurer. Once the claim is settled, we'll process your refund back to the card used for the visit.
If you have any questions about your refund status or need further assistance, please don't hesitate to contact our Patient Support Center at (503) 684-8252. Simply select option 3 to connect with one of our dedicated Patient Billing Associates, who will be more than happy to assist you.