An outstanding balance occurs when your insurance company determines you’re responsible for additional charges for your ZoomCare visit. We verify your insurance coverage before you arrive in-clinic, and you pay before you leave. However, once your insurer reviews the claim for your visit they may retroactively adjust the cost of services.
Common reasons you could receive an additional bill from ZoomCare include:
- You haven’t met your insurance plan’s deductible.
- Upon review, your insurer determined certain services we provided aren’t covered by your plan.
- Your insurer denied your claim because of a lack of coverage, meaning you’d be responsible for the full cost of the visit.
Have benefits or coverage questions? Contact your insurer. For a full billing statement of your visit, send us a message below.
